Customer Service Representative | Cagayan de Oro

Ubiquity Global Services, Inc.; Misamis Oriental; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Access to career development programs

People-first culture

Fast-paced work environment

Job summary

A customer service solutions provider in the Philippines is seeking a Customer Service Representative. You will provide exceptional service through effective communication and problem-solving. The ideal candidate has strong interpersonal skills and is adaptable under pressure. Join a community that values your growth and supports your success. Apply now to make an impact!

Qualifications

• Prior customer service experience is a plus but not required; training will be provided.
• Strong problem-solving and quick thinking abilities.
• Able to work under pressure while staying professional.
• Adaptable to new tools, technologies, and procedures.

Responsibilities

• Provide accurate, efficient, and personalized solutions to customers.
• Handle inquiries via phone, email, or chat with professionalism.
• Troubleshoot issues and provide effective resolutions.
• Build meaningful connections with every interaction.
• Meet or exceed key performance metrics.

Skills

Exceptional communication skills

Problem-solving abilities

Ability to work under pressure

Adaptability to new tools and procedures

Adaptability to tools

Job description

Customer Service Representative

Cagayan de Oro, Philippines

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.
• Heart: Build meaningful connections with every interaction.
• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people‑centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.
• Hustle: Demonstrate resilience and a drive to deliver excellence.
• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions‑oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!