Bacolod - Customer Service Representative (Open)

Ubiquity Global Services, Inc.; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Career development programs

People-first culture

Dynamic work environment

Job summary

Ubiquity Global Services, Inc. is seeking a Customer Service Representative in Bacolod, Philippines. The role requires exceptional communication skills and the ability to problem-solve in a fast-paced environment. Previous BPO experience is preferred, but not mandatory, as training will be provided. Responsibilities include managing customer inquiries, providing solutions, and building meaningful connections. Join a people-first culture that promotes professional and personal growth and be part of a dynamic team dedicated to excellence.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism.
• Troubleshoot issues and provide effective resolutions.
• Continuously learn about our products, services, and processes.
• Show genuine care and empathy in addressing customer needs.
• Meet or exceed key performance metrics.
• Work collaboratively with team members.

Skills

Exceptional communication skills

Problem-solving

Adaptability

Customer service experience

Education

High school or senior high school graduate

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
  • Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
  • Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
  • Continuously learn about our products, services, and processes to enhance the customer experience.
• Heart: Build meaningful connections with every interaction.
  • Show genuine care and empathy in addressing customer needs and concerns.
  • Foster a positive experience by being a brand ambassador for Ubiquity's people‑centric culture.
  • Uphold our commitment to diversity, inclusion, and respect in all communications.
• Hustle: Demonstrate resilience and a drive to deliver excellence.
  • Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Adapt to challenges with a proactive mindset and a solutions‑oriented approach.
  • Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!