Customer Experience Champion

Concentrix; Angeles; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

Concentrix in Clark, Philippines, is seeking a Customer Care Specialist I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine issues for clients' products or services. The role emphasizes meeting KPIs, accurate documentation, and proactive problem solving.

You will collaborate with teammates and may rotate shifts to support a fast-paced contact center environment.

Formación

• High school diploma with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate clearly in writing and verbally.
• Dependable with strong attention to detail.
• Multitasking ability in a fast-paced environment.
• Team player capable of working independently.
• Demonstrate patience in all customer interactions.
• Willing to rotate shifts as needed.
• Location/program varies by country and program.

Responsabilidades

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; use tools to provide resolution.
• Listen attentively; build rapport with customers.
• Greet customers professionally using procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work records.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services when appropriate.
• Track, document and retrieve information in call system.
• Refer inquiries to published materials or senior staff.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Empathy

Educación

High school diploma

Customer service training

Herramientas

CRM software

MS Office

Internet navigation

Descripción del empleo

Concentrix in Clark, Philippines, is seeking a Customer Care Specialist I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine issues for clients' products or services. The role emphasizes meeting KPIs, accurate documentation, and proactive problem solving.

You will collaborate with teammates and may rotate shifts to support a fast-paced contact center environment.