Customer Care Specialist - Empathy & Solutions Pro

Concentrix Philippines; Mabalacat; On-site; PHP 167,000 - 234,000; Full time

Job summary

Concentrix Philippines in Clark is seeking a Customer Care Specialist to support engagement with customers and ensure compliance with KPIs. The role requires a friendly, professional approach, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

You will greet customers, document information accurately, maintain product knowledge, and collaborate with teammates to resolve issues. Flexible shift rotation may be required as per location and program.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, written and verbal.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and demonstrate empathy while building rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High school diploma

Tools

PC skills

Job description

Concentrix Philippines in Clark is seeking a Customer Care Specialist to support engagement with customers and ensure compliance with KPIs. The role requires a friendly, professional approach, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

You will greet customers, document information accurately, maintain product knowledge, and collaborate with teammates to resolve issues. Flexible shift rotation may be required as per location and program.