Customer Experience Advocate

Concentrix; Santa Cruz; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix in the Philippines is seeking a customer service professional to handle inquiries, resolve issues, and maintain quality KPIs. You will greet customers professionally, document interactions, and reference resources to provide accurate resolutions.

The role emphasizes empathy, product knowledge, and the ability to multitask in a fast-paced environment while working either as part of a team or independently.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Able to work as part of a team or independently.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively, demonstrate empathy and build rapport.
• Greet customers courteously and professionally using procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work with proper account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

PC knowledge

Written and verbal communication

Attention to detail

Multitasking

Teamwork and independence

Patience in customer contact

Adaptability to changes

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in the Philippines is seeking a customer service professional to handle inquiries, resolve issues, and maintain quality KPIs. You will greet customers professionally, document interactions, and reference resources to provide accurate resolutions.

The role emphasizes empathy, product knowledge, and the ability to multitask in a fast-paced environment while working either as part of a team or independently.