Bilingual Customer Support Specialist

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to promptly respond to calls from existing customers, ensuring easy interactions, and solving issues. You will add incremental value in every interaction with the aim of exceptional feedback and loyalty.

In this role you will evaluate account information, recommend tailored solutions, and uphold client policies. Strong problem solving and listening skills are essential; English fluency is required plus proficiency

Qualifications

• Must be fluent in English and an additional language (Spanish/Korean/Thai/Bahasa).
• Must be a regular employee of VXI.
• Must have at least 6 months tenure in current position.
• No existing or pending infractions.
• Experience in the service industry is strongly preferred with a passion for building customer loyalty.
• Experience working in a technical support environment.
• Strong problem solving skills.
• Flexibility for scheduling.
• Passion for serving customers with proactive solutions that grow relationships.
• Exceptional listening and relationship building skills.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on every call that result in measurable customer value.
• Documents necessary account information and offer solutions that benefit the customer.
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality etc).
• Supports and adheres to company policies, requirements, and expectations.
• Maintains regular and consistent attendance and punctuality.

Skills

English

Spanish

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to promptly respond to calls from existing customers, ensuring easy interactions, and solving issues. You will add incremental value in every interaction with the aim of exceptional feedback and loyalty.

In this role you will evaluate account information, recommend tailored solutions, and uphold client policies. Strong problem solving and listening skills are essential; English fluency is required plus proficiency