Customer Care Advocate - Resolution & Satisfaction

CNX; Taguig; On-site; PHP 201,000 - 290,000; Full time

Job summary

CNX in Taguig is seeking a Customer Care Specialist to interface with customers via inbound/outbound calls and online channels. The role focuses on resolving routine issues, maintaining product knowledge, and ensuring high customer satisfaction.

You will greet customers professionally, document interactions, and collaborate with team members to meet KPIs. The position requires a high school diploma and strong communication, patience, and multitasking abilities, with flexible shifts at Fort

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintaining a professional tone.
• Ability to rotate shifts; location may vary by country/program.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding and resolve issues.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly, professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities designed to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Team player

Patience

Education

High school diploma

Tools

PC Knowledge

Job description

CNX in Taguig is seeking a Customer Care Specialist to interface with customers via inbound/outbound calls and online channels. The role focuses on resolving routine issues, maintaining product knowledge, and ensuring high customer satisfaction.

You will greet customers professionally, document interactions, and collaborate with team members to meet KPIs. The position requires a high school diploma and strong communication, patience, and multitasking abilities, with flexible shifts at Fort