Customer Care Advocate

Concentrix Philippines; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Concentrix Philippines is seeking a Bridgetowne Customer Care Specialist to handle inbound and outbound calls or online inquiries, delivering high-quality customer support. The role requires basic product knowledge and strong communication, with the ability to rotate shifts in a fast-paced environment.

The position emphasizes empathy, accuracy in documentation, and proactive engagement to resolve routine issues and enhance customer satisfaction while pursuing opportunities for additional

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Responsibilities

• Interface with customers via inbound/outbound calls or online per client requirements.
• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Tools

Call tracking software

Job description

Concentrix Philippines is seeking a Bridgetowne Customer Care Specialist to handle inbound and outbound calls or online inquiries, delivering high-quality customer support. The role requires basic product knowledge and strong communication, with the ability to rotate shifts in a fast-paced environment.

The position emphasizes empathy, accuracy in documentation, and proactive engagement to resolve routine issues and enhance customer satisfaction while pursuing opportunities for additional