Call Center Customer Service Pro — Growth & Training

iQor; Iloilo; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

iQor in the Philippines (Iloilo) is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service to customers via phone.

The role involves handling high volumes of inbound/outbound calls, listening to customers to understand issues, and providing accurate, efficient responses. High school diploma or equivalent required, with training and growth opportunities offered.

Qualifications

• Experience in customer service in a call center or retail setting preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and call center teammates based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver excellent customer service through timely resolution of inquiries and concerns.
• Educate customers about clients' products and services.

Connaissances

Customer service

Teamwork

Independent work

Formation

High school diploma or equivalent

Description du poste

iQor in the Philippines (Iloilo) is seeking polite, professional Customer Service Call Center Agents to represent our clients and deliver remarkable service to customers via phone.

The role involves handling high volumes of inbound/outbound calls, listening to customers to understand issues, and providing accurate, efficient responses. High school diploma or equivalent required, with training and growth opportunities offered.