Customer Experience Advisor: Solve, Support, Delight

VXI Global Solutions; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer service agent to handle inbound member calls, assist with inquiries on billing, benefits, and coverage, and document interactions in the CRM.

No prior experience is required; must be 18+, high school graduate, and fluent in English to communicate with customers. Excellent communication, empathy, and problem-solving are valued to ensure timely resolutions.

Qualifications

• No work experience required.
• Must be a High School Graduate.
• Must be able to read and speak English proficiently.
• Must be at least 18 years of age.

Responsibilities

• Answer inbound member calls and assist with inquiries using provided tools and demonstrating empathy.
• Assist members with inquiries including billing, explanations of benefits, provider search, and coverage confirmation.
• Document call details and resolutions in the CRM and note next steps.
• Make outbound follow-ups when needed to support final resolution and satisfaction.
• Maintain professional demeanor and ensure all questions are addressed and understood.
• Meet primary performance metrics.

Education

High School Diploma

Job description

VXI Global Solutions in the Philippines is seeking a customer service agent to handle inbound member calls, assist with inquiries on billing, benefits, and coverage, and document interactions in the CRM.

No prior experience is required; must be 18+, high school graduate, and fluent in English to communicate with customers. Excellent communication, empathy, and problem-solving are valued to ensure timely resolutions.