Customer Experience Pro: Help & Resolve Inbound Calls

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 268,000; Full time

Job summary

VXI Global Solutions in Davao City, Philippines, seeks a customer-oriented agent to handle inbound member calls and assist with inquiries using available tools. The role emphasizes empathy, accurate documentation in the CRM, and timely issue resolution.

No prior work experience is required; a high school diploma and strong English communication are essential. You will join a supportive team focused on delivering quality service and member satisfaction.

Qualifications

• No work experience required.
• Preferred background in contact center, healthcare, or insurance.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls for members and assist with a variety of inquiries.
• Answer calls in a timely manner with a friendly demeanor.
• Assist members with inquiries and resolutions via the knowledge management system (billing, benefits, provider search, coverage).
• Thoroughly document the call inquiry and resolution in the CRM.
• Make outbound follow-ups to support final resolution and satisfaction.
• Maintain professional demeanor and ensure questions are answered while understanding the situation.
• Responsible for meeting primary performance metrics.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Proactive, Solutions-Oriented

Highly Motivated

Personal Effectiveness

Empathy

De-escalation Skills

Integrity

Stress Tolerance

Team Work

Education

High School Diploma

Age 18+

Job description

VXI Global Solutions in Davao City, Philippines, seeks a customer-oriented agent to handle inbound member calls and assist with inquiries using available tools. The role emphasizes empathy, accurate documentation in the CRM, and timely issue resolution.

No prior work experience is required; a high school diploma and strong English communication are essential. You will join a supportive team focused on delivering quality service and member satisfaction.