Customer Experience Advisor: Calm, Care-Focused Support

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is hiring call center professionals to handle inbound member calls, resolve inquiries, and document outcomes in the CRM. The role emphasizes empathy, accuracy, and a solutions-oriented mindset in a customer-focused environment.

Ideal candidates are high school graduates aged 18+, with English proficiency and a willingness to provide excellent service across billing, benefits, and provider information.

Qualifications

• Must be a High School Graduate.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls for members and assist with inquiries using provided tools.
• Provide timely, friendly assistance and resolve issues.
• Document call inquiry and resolution in the CRM.
• Follow up to support final resolution and satisfaction.
• Maintain professional demeanor and ensure core metrics are met.

Skills

Communication

Customer service

Active listening

Problem solving

Proactive

Motivation

Personal effectiveness

Empathy

Integrity

Stress tolerance

Teamwork

Education

High school diploma

Job description

VXI Global Holdings B.V. (Philippines) is hiring call center professionals to handle inbound member calls, resolve inquiries, and document outcomes in the CRM. The role emphasizes empathy, accuracy, and a solutions-oriented mindset in a customer-focused environment.

Ideal candidates are high school graduates aged 18+, with English proficiency and a willingness to provide excellent service across billing, benefits, and provider information.