Customer Experience Advisor: Member Support & Resolution

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is looking for a customer service agent to handle inbound calls from members, resolve inquiries, and document interactions in the CRM system.

You will assist with billing, benefits, provider searches, and coverage explanations, while maintaining empathy and a friendly approach. The role requires clear English communication, a high school diploma, and 18+ years of age, with no strict experience required.

Qualifications

• Must be a High School Graduate.
• No work experience required or preferred background.
• Able to read and speak English proficiently for customer communication.

Responsibilities

• Answer inbound calls from members and assist with inquiries using provided tools.
• Maintain a friendly demeanor and ensure issue resolution.
• Assist with billing, benefits, and provider search inquiries.
• Document call inquiries and resolutions in the CRM system.
• Perform outbound follow-ups as needed to support final resolution.
• Maintain professional demeanor and address potential questions/scenarios.
• Help meet primary performance metrics.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Problem-Solving Skills

Empathy

Integrity

Team Work

Stress Tolerance

Education

High School Graduate

Job description

VXI Global Holdings B.V. (Philippines) is looking for a customer service agent to handle inbound calls from members, resolve inquiries, and document interactions in the CRM system.

You will assist with billing, benefits, provider searches, and coverage explanations, while maintaining empathy and a friendly approach. The role requires clear English communication, a high school diploma, and 18+ years of age, with no strict experience required.