Customer Experience Advisor: Resolve with Empathy

VXI Global Solutions; Davao City; On-site; PHP 290,000 - 446,000; Full time

Job summary

VXI Global Solutions is seeking entry-level agents to handle inbound member calls in the healthcare/insurance space. You will resolve inquiries with empathy, document interactions in the CRM, and follow up to ensure customer satisfaction.

No prior work experience is required; aged 18+ and a high school diploma are sufficient. Strong English communication is essential for interacting with customers and understanding instructions.

Qualifications

• No work experience required.
• Background in contact center, healthcare or insurance preferred.
• Must be a High School Graduate.
• Must be at least 18 years old.
• Able to read and speak English proficiently to communicate with customers, comprehend and follow instructions.

Responsibilities

• Answer inbound calls for members and assist them with inquiries using provided tools, with empathy and in a timely manner.
• Answer calls promptly with a friendly demeanor and willingness to assist.
• Document call inquiries and resolutions in the CRM, including next steps.
• Make necessary outbound follow-ups to support final resolution and satisfaction.
• Maintain professional demeanor and ensure understanding of the situation to address questions and scenarios.
• Aim to meet primary performance metrics.

Skills

Communication skills

Customer service

Active listening

Critical thinking

Problem solving

Proactive mindset

Motivation

Personal effectiveness

Empathy

De-escalation

Integrity

Stress tolerance

Teamwork

Education

High School Diploma

Job description

VXI Global Solutions is seeking entry-level agents to handle inbound member calls in the healthcare/insurance space. You will resolve inquiries with empathy, document interactions in the CRM, and follow up to ensure customer satisfaction.

No prior work experience is required; aged 18+ and a high school diploma are sufficient. Strong English communication is essential for interacting with customers and understanding instructions.