Customer Experience Advisor: Empathy, Resolution, Growth

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer service oriented agent to handle inbound member calls, assist with inquiries, and document outcomes in the CRM with accuracy and empathy.

No work experience is required; a high school diploma is sufficient. Strong English communication, active listening, and problem-solving skills are valued as you help members understand benefits and coverage.

Qualifications

• No work experience required.
• Healthcare/insurance background preferred.
• Must be at least 18 years old.
• Must be able to read and speak English proficiently.

Responsibilities

• Handle inbound member calls with a friendly demeanor and assist with inquiries.
• Document call details and resolutions in the CRM.
• Provide accurate information on billing, benefits, and coverage.
• Follow up to ensure issue resolution and customer satisfaction.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Problem-Solving Skills

Empathy

Team Work

Stress Tolerance

Integrity

English Proficiency

Education

High School Diploma

Job description

VXI Global Solutions in the Philippines is seeking a customer service oriented agent to handle inbound member calls, assist with inquiries, and document outcomes in the CRM with accuracy and empathy.

No work experience is required; a high school diploma is sufficient. Strong English communication, active listening, and problem-solving skills are valued as you help members understand benefits and coverage.