Client Experience Specialist

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 240,000 - 300,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) in Davao City is seeking a Customer Service Representative to respond to customer inquiries via telephone, chat, email and other mediums as required by the assigned team.

You will provide exceptional service, address customer concerns, and document each interaction in accordance with SOPs while maintaining strong attendance and integrity in every engagement. Applicants should have at least 1 year of BPO experience and be proficient in reading, writing, and

Responsibilities

• Respond to customer inquiries via telephone, chat, email and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) in Davao City is seeking a Customer Service Representative to respond to customer inquiries via telephone, chat, email and other mediums as required by the assigned team.

You will provide exceptional service, address customer concerns, and document each interaction in accordance with SOPs while maintaining strong attendance and integrity in every engagement. Applicants should have at least 1 year of BPO experience and be proficient in reading, writing, and