Customer Experience Specialist — Growth & Impact

VXI Global Holdings B.V. (Philippines); Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service specialist to respond to customer inquiries via telephone, email, chat, social media and other mediums according to team requirements.

You will provide exceptional service during each interaction, address customer concerns, document each interaction, and escalate issues to management as needed. The role emphasizes schedule adherence and adherence to quality assurance guidelines, with a professional, high-integrity approach.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service specialist to respond to customer inquiries via telephone, email, chat, social media and other mediums according to team requirements.

You will provide exceptional service during each interaction, address customer concerns, document each interaction, and escalate issues to management as needed. The role emphasizes schedule adherence and adherence to quality assurance guidelines, with a professional, high-integrity approach.