Customer Experience Champion

VXI Global Solutions; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions in Manila, Philippines, is seeking a customer service representative to respond to inquiries across phone, email, chat, and social media. You will provide exceptional service, address concerns, and document interactions according to SOPs. The role requires punctual attendance and integrity in every interaction.

You will escalate issues following standard procedures. Join a team that values growth and a positive, enthusiastic work environment while maintaining high service

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila, Philippines, is seeking a customer service representative to respond to inquiries across phone, email, chat, and social media. You will provide exceptional service, address concerns, and document interactions according to SOPs. The role requires punctual attendance and integrity in every interaction.

You will escalate issues following standard procedures. Join a team that values growth and a positive, enthusiastic work environment while maintaining high service