Customer Experience Specialist – Inbound Support

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 257,000; Full time

Job summary

VXI Global Solutions in the Philippines seeks a customer-focused agent to handle inbound member calls, explain benefits, verify information, and resolve service issues using our CRM and knowledge resources.

No prior experience required; a high school diploma and being at least 18 years old are essential. You will work with a supportive team to meet performance metrics, provide empathetic service, and ensure member satisfaction.

Qualifications

• No work experience required.
• Contact center, Healthcare, Insurance, any work experience background preferred.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions.

Responsibilities

• Answer inbound calls from members and assist with inquiries.
• Document call details and resolutions in CRM.
• Provide timely, friendly service and empathetic support.
• Follow up to ensure final resolution and customer satisfaction.
• Maintain professional demeanor and meet primary performance metrics.

Skills

Communication

Customer Service

Active Listening

Critical Thinking

Proactive Solutions

Motivation

Personal Effectiveness

Empathy

Integrity

Stress Tolerance

Teamwork

De-escalation

Education

High School Graduate

Job description

VXI Global Solutions in the Philippines seeks a customer-focused agent to handle inbound member calls, explain benefits, verify information, and resolve service issues using our CRM and knowledge resources.

No prior experience required; a high school diploma and being at least 18 years old are essential. You will work with a supportive team to meet performance metrics, provide empathetic service, and ensure member satisfaction.