Customer Experience Advocate - Impactful Support & Growth

VXI Global Solutions; Davao City; On-site; PHP 167,000 - 257,000; Full time

Job summary

VXI Global Solutions in Davao City is seeking entry-level customer service agents to handle inbound calls from members, provide accurate information, resolve inquiries, and document interactions in the CRM system. Training will be provided, and no prior work experience is required.

The role emphasizes empathy, effective communication, and the ability to meet performance metrics while assisting customers with billing, coverage, and provider information.

Qualifications

• No work experience required.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak the English language proficiently to communicate with customers.

Responsibilities

• Answer inbound calls for members and assist them with inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist.
• Assist members with inquiries finding resolutions via the knowledge management system.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool.
• Make necessary outbound follow ups when needed to support final resolution and satisfaction.
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios.
• Responsible for ensuring that primary metrices are met.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Problem-Solving

Proactive Mindset

Motivation

Personal Effectiveness

Empathy

De-escalation Skills

Integrity

Stress Tolerance

Team Work

Education

High School Diploma

Job description

VXI Global Solutions in Davao City is seeking entry-level customer service agents to handle inbound calls from members, provide accurate information, resolve inquiries, and document interactions in the CRM system. Training will be provided, and no prior work experience is required.

The role emphasizes empathy, effective communication, and the ability to meet performance metrics while assisting customers with billing, coverage, and provider information.