Member Experience & Solutions Specialist

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 446,000 - 714,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer-focused agent in Davao City to handle inbound member calls and provide clear, empathetic assistance on billing, coverage, and benefits.

You will document interactions in the CRM and follow up as needed to ensure resolution. The role emphasizes strong communication, active listening, and problem-solving, with a requirement of at least a high school diploma and fluency in English.

Qualifications

• No work experience required.
• Contact center, healthcare, insurance, or any background preferred.
• Must be a high school graduate.
• Must be at least 18 years of age.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls from members and assist with inquiries using provided tools.
• Answer calls in a timely manner with a friendly demeanor.
• Assist with inquiries including billing, payments, benefits, and coverage.
• Document call details and resolutions in the CRM tool.
• Make outbound follow ups to support final resolution and satisfaction.
• Maintain professionalism and ensure questions are addressed.
• Strive to meet primary metrics.

Skills

Communication Skills

Customer Service

Active Listening

Problem Solving

Proactive Mindset

Motivation

Professionalism

Empathy

De-escalation

Integrity

Stress Tolerance

Teamwork

Education

High School Graduate

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer-focused agent in Davao City to handle inbound member calls and provide clear, empathetic assistance on billing, coverage, and benefits.

You will document interactions in the CRM and follow up as needed to ensure resolution. The role emphasizes strong communication, active listening, and problem-solving, with a requirement of at least a high school diploma and fluency in English.