Customer Experience Advocate for Growth & Impact

VXI Global Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions in Manila is seeking a customer-focused professional to handle inquiries via phone, email, chat, and social media. You will provide exceptional service, address concerns, and document interactions with precision while maintaining excellent attendance and adhering to company SOPs.

Join a dynamic team that values integrity, professionalism, and a passion for helping customers. This role offers growth opportunities in a fast-paced environment with multi-channel support.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila is seeking a customer-focused professional to handle inquiries via phone, email, chat, and social media. You will provide exceptional service, address concerns, and document interactions with precision while maintaining excellent attendance and adhering to company SOPs.

Join a dynamic team that values integrity, professionalism, and a passion for helping customers. This role offers growth opportunities in a fast-paced environment with multi-channel support.