Healthcare Insurance Customer Experience Pro

VXI; Davao City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Paid training

Career growth

Inclusive culture

Job summary

VXI is hiring a Customer Service Advocate in Davao City to handle inbound calls regarding billing, coverage, and provider questions. You will follow security protocols, document interactions in the CRM, and use our knowledge base to provide accurate solutions.

The role emphasizes empathy and proactive problem solving for better member experiences. We offer training, health benefits from day one, and opportunities for career growth within a leading healthcare provider in Mindanao.

Qualifications

• 6+ months of customer service experience required.
• Strong English proficiency for complex health-related discussions.
• Empathy and patience when addressing sensitive issues and de-escalating upset callers.
• Critical thinking and problem-solving to provide practical solutions.
• Ability to navigate multiple systems while assisting callers.

Responsibilities

• Answer calls: address billing, coverage, and provider questions.
• Ensure compliance: follow security and verification protocols.
• Use resources: leverage knowledge management system for accurate solutions.
• Document thoroughly: record all call details in the CRM.
• De-escalate issues: calmly handle upset callers and offer solutions.
• Meet targets: achieve or exceed quality and efficiency goals.

Skills

Customer service

English proficiency

Empathy

Critical thinking

Multitasking

KPIs experience

Active listening

Problem solving

Professional etiquette

Proactive approach

Job description

VXI is hiring a Customer Service Advocate in Davao City to handle inbound calls regarding billing, coverage, and provider questions. You will follow security protocols, document interactions in the CRM, and use our knowledge base to provide accurate solutions.

The role emphasizes empathy and proactive problem solving for better member experiences. We offer training, health benefits from day one, and opportunities for career growth within a leading healthcare provider in Mindanao.