Customer Experience Advisor: Resolve, Empathize, Delight

VXI Global Solutions; Davao City; On-site; PHP 223,000 - 335,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a Customer Service Representative to handle inbound member calls using our knowledge base and CRM tools.

No experience required; you must be a High School Graduate, at least 18 years old, and fluent in English. Training will equip you to deliver empathetic, accurate resolutions and assist members effectively.

Join a dynamic contact center that values customer focus and offers opportunities for growth and development.

Qualifications

• High School graduate required.
• Minimum age 18.
• Proficient English communication.
• Contact center/healthcare/insurance background preferred.

Responsibilities

• Answer inbound calls from members and assist with inquiries.
• Document call details and resolution in CRM.
• Provide timely, friendly service and ensure issue resolution.
• Follow up to support final resolution and satisfaction.
• Maintain professional demeanor and adhere to metrices.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Empathy

Problem-Solving Skills

Team Work

Education

High School Graduate

Job description

VXI Global Solutions in the Philippines is seeking a Customer Service Representative to handle inbound member calls using our knowledge base and CRM tools.

No experience required; you must be a High School Graduate, at least 18 years old, and fluent in English. Training will equip you to deliver empathetic, accurate resolutions and assist members effectively.

Join a dynamic contact center that values customer focus and offers opportunities for growth and development.