Customer Experience Advisor — Makati Office

VXI PH; Makati; On-site; PHP 335,000 - 558,000; Full time

Job summary

VXI Philippines is seeking a Customer Experience Advisor in Makati to deliver exceptional support across multiple channels. You will resolve inquiries with empathy and document interactions to ensure seamless customer journeys.

The position requires at least 2 years in customer service, excellent English communication, and strong problem-solving skills. This is a full-time role based in the Makati office, contributing to high performance and quality standards.

Qualifications

• Minimum 2 years of experience in customer service or related field.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work from our Makati office full-time.

Responsibilities

• Provide prompt and effective support to customers via multiple channels
• Resolve inquiries and concerns with professionalism and empathy
• Document interactions accurately in the system
• Collaborate with team members to ensure seamless customer journeys
• Identify opportunities for process improvement based on customer feedback
• Meet or exceed performance metrics and quality standards

Skills

Customer service

English communication

Problem-solving

Job description

VXI Philippines is seeking a Customer Experience Advisor in Makati to deliver exceptional support across multiple channels. You will resolve inquiries with empathy and document interactions to ensure seamless customer journeys.

The position requires at least 2 years in customer service, excellent English communication, and strong problem-solving skills. This is a full-time role based in the Makati office, contributing to high performance and quality standards.