Customer Experience Advocate - Multichannel Support

VXI Global Solutions; Manila; On-site; PHP 246,000 - 379,000; Full time

Job summary

VXI Global Solutions in Manila is seeking a dedicated Customer Service Representative to respond to inquiries via phone, email, chat, and social media, delivering exceptional service across channels.

You will document interactions, follow SOPs, escalate issues as needed, and maintain punctual attendance while upholding quality guidelines and professional integrity in every customer engagement. Join a team that values passion, growth, and delivering customer-focused solutions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple channels (phone, email, chat, social media).
• Strong documentation and data entry abilities.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Skills

Customer service

Communication skills

Job description

VXI Global Solutions in Manila is seeking a dedicated Customer Service Representative to respond to inquiries via phone, email, chat, and social media, delivering exceptional service across channels.

You will document interactions, follow SOPs, escalate issues as needed, and maintain punctual attendance while upholding quality guidelines and professional integrity in every customer engagement. Join a team that values passion, growth, and delivering customer-focused solutions.