Customer Experience Specialist – Alabang

cnx; Muntinlupa; On-site; PHP 167,000 - 234,000; Full time

Job summary

cnx is hiring a Customer Service Advisor based in Alabang, embodying a supportive role that interfaces with customers via calls and online channels. The associate will resolve routine problems, ensuring adherence to contractual KPIs and delivering courteous service.

The role emphasizes empathy, accurate documentation, and the ability to work in a fast-paced environment, with shift rotations as needed.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Good written and verbal communication.
• Detail-oriented and able to multitask in a fast-paced environment.
• Willing to rotate shifts as required.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding.
• Listen attentively and build rapport with the customer.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Courteous

Customer service

Computer skills

Communication

Attention to detail

Teamwork

Education

High school diploma

3–6 months related experience preferred

Tools

Call tracking database

Job description

cnx is hiring a Customer Service Advisor based in Alabang, embodying a supportive role that interfaces with customers via calls and online channels. The associate will resolve routine problems, ensuring adherence to contractual KPIs and delivering courteous service.

The role emphasizes empathy, accurate documentation, and the ability to work in a fast-paced environment, with shift rotations as needed.