Digital Intake Customer Care Specialist

cnx; Cagayan de Oro; On-site; PHP 223,000 - 335,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for Digital Intake in Cagayan de Oro. You will ensure service levels, clarify requirements, and provide resolutions while maintaining empathy and professionalism.

The role focuses on handling inquiries, updating records, and supporting the intake process with accurate documentation; a high school diploma and 3–6 months of relevant experience are preferred. Shift rotation may apply for a full-time position.

Qualifications

• High school diploma required.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.

Responsibilities

• Meet KPIs by delivering quality service.
• Clarify requirements and provide resolution to customers.
• Listen attentively and build rapport with customers.
• Greet customers professionally and maintain empathy.
• Maintain knowledge of client products and services.
• Prepare accurate work and document accounts properly.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by directing customers to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Computer navigation

Teamwork

Attention to detail

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor for Digital Intake in Cagayan de Oro. You will ensure service levels, clarify requirements, and provide resolutions while maintaining empathy and professionalism.

The role focuses on handling inquiries, updating records, and supporting the intake process with accurate documentation; a high school diploma and 3–6 months of relevant experience are preferred. Shift rotation may apply for a full-time position.