Customer Service Advisor - Digital Intake - Alabang 2026

cnx; Muntinlupa; On-site; PHP 268,000 - 402,000; Full time

Job summary

cnx is seeking a Customer Service Advisor - Digital Intake for Alabang. The role involves handling customer inquiries via calls or online methods, resolving routine issues, and maintaining accurate account notes.

You will aim to meet KPIs, demonstrate empathy, and upsell where appropriate in a fast-paced environment. Protected by standard operating procedures, you’ll work with teams to enhance customer satisfaction.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in written and verbal form.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Works well in a team or independently.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Interface with customers via inbound/outbound calls or online communication.
• Meet contractual KPIs and provide resolution to routine problems.
• Clarify requirements and use tools to resolve customer needs.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notations in accounts.
• Contribute to activities that improve customer satisfaction and business performance.
• Offer additional products or services and document interactions with customers.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player / independent

Patience

Computer navigation

Education

High school diploma

Tools

Call tracking database

Job description

Job Title

Customer Service Advisor - Digital Intake - Alabang 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Muntinlupa - Alabang 1

Time Type

Full time

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