Customer Service Advisor — Digital Intake & Support

cnx; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

cnx is seeking a Customer Service Advisor - Digital Intake for MOA 2026 in Pasay, Philippines. The role interfaces with customers via inbound/outbound calls or online channels to deliver support and resolve non-routine issues related to client products or services.

Key responsibilities include ensuring KPI-driven service, clarifying requirements, empathetic listening, courteous greetings, product knowledge maintenance, accurate work notes, and contributing to customer satisfaction initiatives.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; adapt to changes quickly.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding; resolve non-standard issues.
• Listen attentively to customer needs and concerns; build rapport.
• Greet customers courteously and professionally.
• Maintain broad knowledge of client products/services.
• Prepare complete and accurate work including notes in accounts.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Skills

Customer service

Communication

Computer skills

Problem solving

Attention to detail

Multitasking

Teamwork

Dependability

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor - Digital Intake for MOA 2026 in Pasay, Philippines. The role interfaces with customers via inbound/outbound calls or online channels to deliver support and resolve non-routine issues related to client products or services.

Key responsibilities include ensuring KPI-driven service, clarifying requirements, empathetic listening, courteous greetings, product knowledge maintenance, accurate work notes, and contributing to customer satisfaction initiatives.