Customer Experience Advisor: Digital Support

cnx; Mandaluyong; On-site; PHP 268,000 - 402,000; Full time

Job summary

cnx's Customer Service Advisor – Digital Intake Shaw 2026 in Mandaluyong seeks a courteous professional to support customers, resolve inquiries, and maintain knowledge of products and services.

You will greet customers, clarify requirements, and document interactions while aiming for high customer satisfaction. The role emphasizes empathy, effective communication, and the ability to adapt to a fast-paced, shift-based environment in the Philippines.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication.
• Proficient computer navigation and PC skills.
• Detail-oriented with good multi-tasking ability.
• Able to rotate shifts.

Responsibilities

• Ensure service delivered to customers meets contract KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs; demonstrate empathy and build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials or more senior staff.

Skills

Customer service

Communication skills

Computer skills

Team work

Attention to detail

Multi-tasking

Patience

Shift flexibility

Education

High school diploma

Job description

cnx's Customer Service Advisor – Digital Intake Shaw 2026 in Mandaluyong seeks a courteous professional to support customers, resolve inquiries, and maintain knowledge of products and services.

You will greet customers, clarify requirements, and document interactions while aiming for high customer satisfaction. The role emphasizes empathy, effective communication, and the ability to adapt to a fast-paced, shift-based environment in the Philippines.