Customer Service Advisor - Alabang (Inbound/Outbound)

cnx; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for Alabang to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine issues. The role focuses on meeting KPIs, understanding customer needs, and maintaining product knowledge.

The candidate should be courteous, with basic PC skills and good written and spoken communication, able to multitask in a fast-paced environment and adapt to shift changes as required.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective verbal and written communication abilities.
• Dependable with attention to detail.
• Ability to multitask in a fast-paced environment.
• Team player who can also work independently.
• Willingness to rotate shifts as needed.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products/services.
• Document and retrieve information in call tracking database.
• Respond to inquiries by referring to materials or senior staff.

Skills

Customer service

Communication skills

PC skills

Multitasking

Attention to detail

Team player

Independent worker

Shift flexibility

Education

High school diploma

Tools

CRM software

Job description

cnx is seeking a Customer Service Advisor for Alabang to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine issues. The role focuses on meeting KPIs, understanding customer needs, and maintaining product knowledge.

The candidate should be courteous, with basic PC skills and good written and spoken communication, able to multitask in a fast-paced environment and adapt to shift changes as required.