Customer Service Growth | Flexible Hours + Up to 20K

Concentrix Philippines; Philippines; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Career development and training

Supportive team environment

Performance incentives and recognition

Work-life balance initiatives

Employee discount programmes

Clear pathways for promotion

Job summary

Concentrix Philippines is recruiting a full-time customer service professional in Cagayan de Oro, Misamis Oriental. You will handle inquiries via phone, email, chat, or other channels and provide accurate product information with a courteous demeanor.

You will process orders and resolve issues to ensure customer satisfaction, while documenting interactions in our systems and meeting performance metrics. The role is ideal for energetic individuals with strong English communication skills,

Qualifications

• High school diploma or equivalent required.
• Strong communication and listening skills are essential.
• English fluency and customer-centric mindset are important.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, or other channels.
• Provide accurate product and service information with professional courtesy.
• Process customer transactions, orders, and requests promptly.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Document interactions and maintain detailed records in our systems.
• Meet and exceed performance targets including call handling time and CSAT.
• Collaborate with team members and supervisors to maintain a positive environment.
• Adhere to company policies, procedures, and compliance requirements.
• Participate in training to enhance skills and product knowledge.

Skills

Strong communication

Active listening

Empathy

Multitasking

Problem-solving

Customer-centric approach

Computer literacy

Fluency in English

Education

High school diploma or equivalent

Job description

Concentrix Philippines is recruiting a full-time customer service professional in Cagayan de Oro, Misamis Oriental. You will handle inquiries via phone, email, chat, or other channels and provide accurate product information with a courteous demeanor.

You will process orders and resolve issues to ensure customer satisfaction, while documenting interactions in our systems and meeting performance metrics. The role is ideal for energetic individuals with strong English communication skills,