Customer Care & Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Recruitify_HR is seeking a dedicated customer support specialist to address inquiries and resolve issues across phone, email, and chat. The role emphasizes documenting interactions and maintaining records to ensure seamless support continuity.

Ideal candidates will have strong communication, problem-solving abilities, and patience, with experience in fast-paced call center environments. This position involves standing and sitting for extended periods in a high-energy team setting.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 35 years of experience in a call center environment.
• Strong communication skills, problem-solving abilities, and patience.

Responsibilities

• Provide exceptional customer service to callers by addressing inquiries and resolving issues.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Document customer interactions and maintain detailed records to ensure support continuity.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Skills

Strong communication skills

Problem-solving abilities

Patience

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a dedicated customer support specialist to address inquiries and resolve issues across phone, email, and chat. The role emphasizes documenting interactions and maintaining records to ensure seamless support continuity.

Ideal candidates will have strong communication, problem-solving abilities, and patience, with experience in fast-paced call center environments. This position involves standing and sitting for extended periods in a high-energy team setting.