Customer Experience Specialist - Flexible Hours

Recruitify_HR; Pasig; On-site; PHP 200,880 - 312,480; Full time

Job summary

Recruitify_HR is seeking a Customer Service professional to deliver exceptional support to customers in a fast-paced environment. You will handle inquiries, resolve issues, and ensure satisfaction while maintaining precise records.

The role requires strong communication skills, a Bachelor’s degree or equivalent experience, and the ability to adapt to changing processes. Flexible hours including weekends and holidays may be required.

Qualifications

• Educational qualifications: Bachelor's degree in a relevant field or equivalent experience.
• Experience: 2 years of customer service experience.
• Skills: Strong verbal and written communication skills.
• Qualities: Ability to work in a fast-paced environment and stay calm under pressure.
• Duties: Willingness to learn and adapt to new processes and systems.
• Working conditions: Flexible working hours, including weekends and holidays as needed.

Responsibilities

• Provide exceptional customer service through effective communication and problem-solving skills.
• Assist customers with inquiries regarding products and services, ensuring a high level of satisfaction.
• Handle complaints and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service efficiency and quality.

Skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

Recruitify_HR is seeking a Customer Service professional to deliver exceptional support to customers in a fast-paced environment. You will handle inquiries, resolve issues, and ensure satisfaction while maintaining precise records.

The role requires strong communication skills, a Bachelor’s degree or equivalent experience, and the ability to adapt to changing processes. Flexible hours including weekends and holidays may be required.