Customer Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 223,200 - 390,600; Full time

Job summary

Recruitify_HR is seeking a dedicated customer service professional to act as the first point of contact for customers via phone, email, and chat. The role focuses on resolving inquiries, maintaining accurate records, and collaborating with the team to improve service delivery.

Key traits include empathy, patience, and attention to detail, with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 13 years in customer service or related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Serve as first point of contact for customers via phone, email, and chat.
• Resolve inquiries and complaints efficiently.
• Maintain accurate customer accounts and documentation.
• Collaborate with team to improve service delivery.
• Assist in developing customer service policies and procedures.

Skills

Strong communication

Interpersonal skills

Multitasking

Prioritization

Education

Bachelor's degree in relevant field

Job description

Recruitify_HR is seeking a dedicated customer service professional to act as the first point of contact for customers via phone, email, and chat. The role focuses on resolving inquiries, maintaining accurate records, and collaborating with the team to improve service delivery.

Key traits include empathy, patience, and attention to detail, with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.