Customer Care & Support Specialist

Teleperformance-Es-German; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Teleperformance in the Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inquiries via inbound calls and email, delivering excellent customer experiences in a collaborative environment.

The role emphasizes active listening, handling confidential information securely, and aiming to resolve issues on the first call through proactive communication across various shifts.

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

English communication

Problem solving

Organization

Time management

Windows OS

Tools

Windows OS

Job description

Teleperformance in the Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inquiries via inbound calls and email, delivering excellent customer experiences in a collaborative environment.

The role emphasizes active listening, handling confidential information securely, and aiming to resolve issues on the first call through proactive communication across various shifts.