Customer Support Specialist - Voice & Email Focus

SuperStaff; Philippines; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

20 % Night Differential

VL and SL cash conversion

Annual Merit Increases and Employee A

Job summary

SuperStaff is hiring a Customer Service Representative in the Philippines to deliver exceptional support via voice and email. You will handle inquiries, assist Territorial Representatives, and resolve escalations with a customer-centric approach.

The role requires strong communication skills, data accuracy, and teamwork. You will document interactions, stay updated on policies, and contribute to process improvements while enjoying employee-focused benefits.

Qualifications

• Bachelor's degree or equivalent.
• 1-2 years of customer service experience in voice and email support.
• Proficiency in MS Office and CRM software.
• Excellent verbal and written English communication.

Responsibilities

• Handle inbound and outbound calls and emails delivering high-quality customer service.
• Assist Territorial Representatives with product inquiries, order statuses, and service requests.
• Document interactions and resolutions accurately in the system.
• Investigate issues and provide effective, timely solutions.
• Collaborate with internal teams to resolve complex customer issues.

Skills

Written English

Problem solving

Time management

Customer service

Teamwork

Education

College degree or equivalent

Tools

CRM software

MS Office (Outlook, Excel, Word)

Job description

SuperStaff is hiring a Customer Service Representative in the Philippines to deliver exceptional support via voice and email. You will handle inquiries, assist Territorial Representatives, and resolve escalations with a customer-centric approach.

The role requires strong communication skills, data accuracy, and teamwork. You will document interactions, stay updated on policies, and contribute to process improvements while enjoying employee-focused benefits.