Customer Care Specialist — Multichannel Support Pro

Concentrix Philippines; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix Philippines is seeking an Upacustomer Care Specialist to handle customer interactions via calls and online channels. The role emphasizes resolving routine issues, maintaining product knowledge, and meeting client KPIs in a fast-paced environment.

The position requires a high school diploma, strong communication, and teamwork, with flexibility to rotate shifts as needed. Training and growth opportunities are provided within a global customer-care framework.

Qualifications

• High school diploma or equivalent required.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound/outbound calls and online inquiries per client needs.
• Meet contractual KPIs for service delivery.
• Maintain basic knowledge of client products/services.
• Document accurately in call tracking database and accounts.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Adaptability

Education

High school diploma

Tools

Computer skills

Job description

Concentrix Philippines is seeking an Upacustomer Care Specialist to handle customer interactions via calls and online channels. The role emphasizes resolving routine issues, maintaining product knowledge, and meeting client KPIs in a fast-paced environment.

The position requires a high school diploma, strong communication, and teamwork, with flexibility to rotate shifts as needed. Training and growth opportunities are provided within a global customer-care framework.