Customer Care Specialist - Multichannel Support Pro

Concentrix; Guimbal; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix is seeking a Nuvali Customer Care Specialist to interact with customers through inbound calls, outbound calls, or online channels depending on client requirements. You will provide customer service support and resolve routine issues related to the client's products or services.

The role emphasizes meeting KPIs, clear communication, empathy, and accurate documentation, with a focus on teamwork and adaptability in a dynamic call center environment in the Philippines.

Qualifications

• Minimum of two years of college education; no prior call center experience required.
• Strong customer service orientation and courteous demeanor.
• Good written and verbal communication skills; dependable with attention to detail.

Responsibilities

• Meet contractual KPIs and deliver quality service.
• Clarify customer requirements and provide appropriate resolutions.
• Demonstrate empathy and build rapport with customers.
• Handle inquiries and guide customers using available resources.
• Record accurate information in the call tracking system.
• Collaborate with team to improve customer satisfaction.

Skills

Customer service

Communication (written)

Computer navigation

Attention to detail

Multi-tasking

Teamwork

Patience

Adaptability

Shift flexibility

Education

Two years of college education

Job description

Concentrix is seeking a Nuvali Customer Care Specialist to interact with customers through inbound calls, outbound calls, or online channels depending on client requirements. You will provide customer service support and resolve routine issues related to the client's products or services.

The role emphasizes meeting KPIs, clear communication, empathy, and accurate documentation, with a focus on teamwork and adaptability in a dynamic call center environment in the Philippines.