Customer Experience Specialist

Concentrix; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix in Taguig is seeking a Customer Care Specialist to handle customer inquiries via calls and online channels, delivering service that meets client KPIs and resolving routine problems. You will greet customers professionally, document interactions, and use available tools to provide accurate solutions.

The role requires a high school diploma with 3–6 months relevant experience, strong English, good computer navigation, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma required; 3–6 months relevant experience preferred.
• Strong customer service orientation.
• Excellent written and verbal communication.
• Good computer navigation skills and PC knowledge.
• Ability to multi-task in a fast-paced environment.
• Willingness to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or Internet per client requirements.
• Resolve routine problems regarding client's products or services.
• Clarify customer requirements and provide resolution with empathy.
• Greet customers professionally and document interactions accurately.
• Maintain knowledge of client products and services.
• Assist in activities to improve customer satisfaction and business performance.

Skills

Customer service

Communication

PC Skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Job description

Concentrix in Taguig is seeking a Customer Care Specialist to handle customer inquiries via calls and online channels, delivering service that meets client KPIs and resolving routine problems. You will greet customers professionally, document interactions, and use available tools to provide accurate solutions.

The role requires a high school diploma with 3–6 months relevant experience, strong English, good computer navigation, and the ability to multitask in a fast-paced environment.