Customer Care Pro - Inbound Support, Equity & Commission

Neksjob Philippines; Baguio; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat at our Baguio on-site location. You will clarify product information, troubleshoot issues, and strive to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required, and the position offers opportunities for professional development and performance-based incentives.

Qualifications

• Superb verbal communication and active listening skills.
• Basic computer literacy and familiarity with common software.
• No prior experience required for this role.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School Diploma or equivalent

Job description

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat at our Baguio on-site location. You will clarify product information, troubleshoot issues, and strive to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required, and the position offers opportunities for professional development and performance-based incentives.