Inbound Customer Care Agent — Equity & Bonus Eligible

Neksjob Philippines; Mandaluyong; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email, and chat from Mandaluyong. The role emphasizes clear communication, problem solving, and delivering high customer satisfaction in a fast-paced environment.

Qualifications include superb verbal communication, active listening, and basic computer literacy, with no prior experience required. On-site full-time position with incentives and recognition programs available.

Qualifications

• Excellent verbal communication skills and active listening.
• Basic computer literacy and comfort with common software.
• Ability to learn product information and adapt to processes.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School / Senior High School

Job description

Neksjob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email, and chat from Mandaluyong. The role emphasizes clear communication, problem solving, and delivering high customer satisfaction in a fast-paced environment.

Qualifications include superb verbal communication, active listening, and basic computer literacy, with no prior experience required. On-site full-time position with incentives and recognition programs available.