Inbound Support Specialist — Equity & Bonuses

Neksjob Philippines; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative for on-site duties in Makati. You will manage inbound support via phone, email, and chat, clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is necessary, and the position offers a full-time opportunity with Equity Incentive Plan, commission, and performance bonuses.

Qualifications

• No prior experience required.
• Must have completed High School or equivalent.
• Strong communication and listening skills.
• Basic computer literacy required.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Computer literacy

Education

High School diploma

Job description

Neksjob Philippines is hiring a Customer Care Representative for on-site duties in Makati. You will manage inbound support via phone, email, and chat, clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is necessary, and the position offers a full-time opportunity with Equity Incentive Plan, commission, and performance bonuses.