Customer Care Specialist — Growth, Bonuses & Equity (Pasig)

Neksjob Philippines; Pasig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative in Pasig, on-site. You will handle inbound support via phone, email, and chat, clarifying product information, troubleshooting issues to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required beyond a high school education, and the position is full-time.

Qualifications

• No experience required; high school graduate accepted.
• Excellent verbal communication and active listening.
• Able to use basic computer applications.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School Diploma

Job description

Neksjob Philippines is hiring a Customer Care Representative in Pasig, on-site. You will handle inbound support via phone, email, and chat, clarifying product information, troubleshooting issues to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required beyond a high school education, and the position is full-time.