Customer Care Specialist — Growth, Bonuses & Equity (Pasig)

Neksjob Philippines; Pasig; Sur place; PHP 201 000 - 290 000; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Résumé du poste

Neksjob Philippines is hiring a Customer Care Representative in Pasig, on-site. You will handle inbound support via phone, email, and chat, clarifying product information, troubleshooting issues to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required beyond a high school education, and the position is full-time.

Qualifications

• No experience required; high school graduate accepted.
• Excellent verbal communication and active listening.
• Able to use basic computer applications.

Responsabilités

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Connaissances

Verbal communication

Active listening

Basic computer literacy

Formation

High School Diploma

Description du poste

Neksjob Philippines is hiring a Customer Care Representative in Pasig, on-site. You will handle inbound support via phone, email, and chat, clarifying product information, troubleshooting issues to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required beyond a high school education, and the position is full-time.