Empathetic Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 179,000 - 290,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor for the Cebu J Centre in 2025. The role interfaces with customers via inbound/outbound calls or internet, delivering support and resolving routine issues related to client products or services.

Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong communication and PC skills, and an ability to work in a fast-paced environment while maintaining professionalism and empathy.

Qualifications

• High school diploma preferred.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Must be dependable with attention to detail.
• Comfort with multitasking in a fast-paced environment.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Listen empathetically and build rapport with customers.
• Greet customers politely and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes in accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services where appropriate.
• Track, document, and retrieve information in the call tracking database.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Communication

PC knowledge

Teamwork

Detail orientation

Multitasking

Adaptability

Time management

Patience

Education

High school diploma

Tools

Call tracking database

MS Office

Job description

Concentrix is seeking a Customer Service Advisor for the Cebu J Centre in 2025. The role interfaces with customers via inbound/outbound calls or internet, delivering support and resolving routine issues related to client products or services.

Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong communication and PC skills, and an ability to work in a fast-paced environment while maintaining professionalism and empathy.