Customer Support Associate I — Cebu City (Rotating Shifts)

Concentrix; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix CVG Corporation is seeking a Customer Support Associate I for the BP Cebu IT Park 2025 program. The role interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems about the client’s products or services.

You will work to meet contractual KPIs, clarify requirements, and listen with empathy while building rapport. The position requires strong communication, patience, and dependable multitasking in a fast-paced

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Computer navigation

Communication skills

Attention to detail

Multitasking

Teamwork

Flexibility

Patience

Education

High school diploma

Job description

Concentrix CVG Corporation is seeking a Customer Support Associate I for the BP Cebu IT Park 2025 program. The role interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems about the client’s products or services.

You will work to meet contractual KPIs, clarify requirements, and listen with empathy while building rapport. The position requires strong communication, patience, and dependable multitasking in a fast-paced