Customer Care Specialist — Grow with a People-First Team

TaskUs; Batangas City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Inclusive workplace

Job summary

TaskUs is seeking a Customer Care Specialist to join our People First team in Batangas City, Philippines. You will deliver world-class service across phone, email, and live chat, resolving inquiries, and ensuring customer satisfaction in a fast-paced BPO environment.

You will use Zendesk and Slack, operate across Windows/Mac OS, and maintain accurate records while upholding client guidelines. A high school diploma and excellent English skills are required to thrive here.

Qualifications

• Must be comfortable with Windows and Mac OS environments.
• Proficient with Microsoft Office and Google applications.
• Fluent in English; strong written and verbal communication.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat.
• Research and provide accurate responses to inquiries.
• Navigate internal resources to resolve issues efficiently and escalate when needed.
• Document interactions according to SOPs and client guidelines.
• Maintain high standards of customer satisfaction and adhere to KPIs.

Skills

Windows OS

Apple OS

Microsoft Office

Google Applications

English proficiency

Education

High school graduate

Tools

Zendesk

Slack

Job description

TaskUs is seeking a Customer Care Specialist to join our People First team in Batangas City, Philippines. You will deliver world-class service across phone, email, and live chat, resolving inquiries, and ensuring customer satisfaction in a fast-paced BPO environment.

You will use Zendesk and Slack, operate across Windows/Mac OS, and maintain accurate records while upholding client guidelines. A high school diploma and excellent English skills are required to thrive here.