Customer Care Specialist: Growth & World‑Class Support

TaskUs; Philippines; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs Philippines is hiring a Customer Care Specialist to deliver world-class support across calls, email, and live chat. You will resolve inquiries, document interactions, and collaborate with internal teams to ensure customer satisfaction.

Ideal candidates are fluent in English, proficient with Zendesk and Slack, and possess a high school diploma. Join a People First culture with competitive pay and growth opportunities at TaskUs.

Qualifications

• Must be proficient with Windows and macOS basics.
• Strong written and verbal English skills.
• Able to navigate multiple channels (phone, email, chat) with accuracy.
• High school diploma or equivalent required.

Responsibilities

• Deliver exceptional customer service across calls, email, and chat.
• Provide accurate, timely responses using available documentation.
• Escalate priority issues to the right teams when needed.
• Document customer interactions per SOPs and KPIs.

Skills

Windows OS proficiency

Microsoft Office

Google applications

Zendesk

Slack

English fluency

High school diploma

Education

High school diploma

Tools

Zendesk

Slack

Internal troubleshooting tools

Job description

TaskUs Philippines is hiring a Customer Care Specialist to deliver world-class support across calls, email, and live chat. You will resolve inquiries, document interactions, and collaborate with internal teams to ensure customer satisfaction.

Ideal candidates are fluent in English, proficient with Zendesk and Slack, and possess a high school diploma. Join a People First culture with competitive pay and growth opportunities at TaskUs.