Customer Care Specialist - Growth & Great Benefits

TaskUs; Tagbilaran; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Fun and inclusive workplace

Job summary

TaskUs in Tagbilaran, Philippines is seeking a Customer Care Specialist to deliver world-class service via phone, email and chat. You will address inquiries, resolve issues, and help protect our clients' brands.

The role requires English fluency, basic computer skills, and a high school diploma. We offer competitive salary, great benefits, and opportunities for professional growth in a People First culture.

Qualifications

• English fluency in reading and writing.
• High school graduate required.
• Basic computer literacy (Windows/macOS, MS Office, Google apps).
• Experience in customer care is a plus.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring satisfaction.
• Research and provide accurate responses to inquiries via phone, email, and live chat.
• Navigate internal documentation to deliver world-class service.
• Identify and escalate priority or unresolved issues to appropriate teams.
• Route calls and document all customer interactions per SOPs.
• Adhere to KPIs, guidelines, and company policies to ensure consistency.

Skills

English Fluency

Problem-solving

Communication skills

Team player

Adaptable

Customer-centric

Feedback-friendly

Resilient

Education

High school diploma

Tools

Zendesk

Slack

Internal troubleshooting tools

Job description

TaskUs in Tagbilaran, Philippines is seeking a Customer Care Specialist to deliver world-class service via phone, email and chat. You will address inquiries, resolve issues, and help protect our clients' brands.

The role requires English fluency, basic computer skills, and a high school diploma. We offer competitive salary, great benefits, and opportunities for professional growth in a People First culture.